Job review from Margaret in Newtown, CT 06470 on 03/15/16
Our sales person gave me his cell number and checked on us during a really wet few days. He even responded to me at like 9:00pm when I texted that I was panicking about rising water. He was calm and just told me what I had to do. He worked to get our month long wait time for installation moved ahead. Unfortunately it only ended up being several days earlier then expected but still earlier.
The lead guy was extremely friendly and made me feel very confident. He was honest and apologetic about the oil burner not working after the line was manipulated during work. He advised me what to do and waited for me to call our service provider (a huge snow storm was heading our way the next day!). Our oil company came a few hours later and all was a quick fix. Very pleased they did not leave my family without heat and hot water... Some would have to escape the responsibility. The team also spent time in the front yard to fix tire tracks made by their truck. Really just a very cohesive, polite, and very efficient team. I have already brought the company up to several friends that are having basement blues.
What made you choose our company:
A system was in place at our previous home. We were able to finish our basement ourselves at a low cost and never once in 10 years had to call for a problem. It was efficient and quiet and in fact only had it serviced once to put the house on the market and it was still in perfect running condition. The cost of the equipment and service at our current home was significant, I'm not going to lie. Unfortunately we really needed to move forward to maintain the integrity of our dream home. The sales representative offered several finance options and waited patiently for us to figure out the best option.
