Job review from Patricia in Dorval, QC H9P 1X8 on 03/12/17
I am providing a best rating overall: I was very satisfied with the work performed, cleanup and professionalism of the team. In order to fulfill the contract, a Lawnscape trench and outlet are required by Systemes Sous-Sol to complete all work later in the spring. One issue arose prior to having the work begin, which pushed my initial installation date out over a month, after much discussion Systemes Sous-Sol was able to move up the delay date by a couple of weeks.
Call representative Valerie was polite and a ;.e pleasure to deal with, she was able to answer my questions immediately. I was able to voice my concerns, to the production supervisor Jenny who remained calm and professional when I was told my install date was postponed. She was later able to help in having the date moved up a couple of weeks.
Salesperson Zorge was pleasant and professional. He provided an in-depth presentation of the services provided by Systemes Sous-sol. Questions were easy for him to answer, his responses were clear and provided in a manner that were easy to understand. My main issue arose, when I was promised a mid-January instaill date, which was changed to end of February (later changed to early February). My exasperation was due having removed all basement walls and insulation in the middle of winter an additional month and a half wait seemed incredible to me at the time.
Michel was very polite answered questions, and provided a thorough inspection of the work completed at the end of each work day. He and his crew were considerate of the dust, they were able to tarp areas where alot of dust would have been able to enter the upstairs area. At the end of the work, Michel completely explained the work, provided paperwork, explained what the next steps were; ie: receipt reception, guarantee, steps to complete Lawnscape in the springtime etc,
Michel and his team were outstanding, not only was the overall job clean up exceptional, day to day I was able to enter my basement knowing it would be well cleaned, cement taken out, dust swept, additional material removed.
What made you choose our company:
Water damage to our home, was detected in mid-fall, Systemes Sous-Sol was found through a web search. The company provided an option that was different from the other contractors. SSSQ provided a number of products and services different from their competitors. Literature was provided beforehand in order for the consumer to educate themselves on the products, this way you are in a better position to inquire and question the salesperson, or service agents prior to your meeting. All information (including a presentation) was clear, their staff know their products and are able to provide solutions which best fit your needs. The company provided us the option of completing the work prior to the springtime melt, as opposed to the other contractors which would not begin until mid to late spring.
