Testimonials for Total Basement Finishing of Connecticut

I wanted to bring to your attention the level of customer service I recently experienced from one of your associates, Gary Meglino. CT Basement was recommended by my broker to address some water that had made its way into the basement. As it happens, I was experiencing a roof leak that allowed water to enter the house in the area of the family room and this water made its way directly below the house and into the basement.   I am in the process of selling the home, and of course - on the day the prospective buyers viewed the house water was everywhere! I had your team come out to inspect and the recommendation was the installation of a sump pump in the area where water had once stood. These buyers proved to be very difficult and insisted to speak in person with the CT Basement representative who inspected the area to confirm no additional work was recommended or required.   Gary handled himself very professionally with an extremely difficult individual. I was concerned, as the buyers were trying to “bully” Gary into recommending work that was not necessary. Gary proved to be the expert I am sure CT Basement prides itself in having on the team. He stood his ground. We subsequently went back to the buyers and invited them to hire another basement company to both inspect the install of the sump pump and determine if any additional works were required.   I was not surprised when they declined to go down this path and instead entered into the contract to purchase.   I normally do not write letters like this, but I really appreciated the patience and professionalism that Gary showed throughout this difficult process. He made himself available and was instrumental in getting me across the finish line with respect to this final issue.   Thank you for your service and please let Gary know his work and dedication are much appreciated.      

"In 17 years of having techs in my home, no one was like Bruce... He was fantastic and we loved him" was directly from our customer. This customer had a phenomenal experience with Bruce coming to do service in her home, she was blissful for this.

Steve Soldate was fantastic! He was very detail-oriented, showed care in making sure I understood the need and cause for repairs, and was considerate and careful. We want him sent to our house every year, please!!

Scott Perry did a fantastic job installing the pump in my home. From this point on I will work exclusively with Connecticut Basement Systems.

Everyone who was apart of this job worked very hard and were extremely professional. Antonio, the foreman, was unbelievably helpful and professional. 

Ailton was so friendly and wonderful. We were so appreciative and happy with his work. Did great work to fix an insulation installation that went wrong.

Ron really helped me better understand my system. I'm beyond impressed and I'd love to work with Ron on any future jobs or services I need to have done. 

Sam did a really wonderful job for me. I'm very pleased with his service!

David did a fantastic job and is a great representation of the company!

Intelligent and creative. He was a tech who solved my issue. He represents the company so well!

Jeff was very polite and professional!

George Darmand did our service call today. He was extremely pleasant and honest with the fact that our pumps were old. We didn't want to replace all of our system just yet, but he gave us the best option that we could do at the moment! Very nice man!

Mike Furlo was excellent! Very knowledgeable and explained everything!

George Darmand and his colleague Mile were simply awesome!

Jamin and assistant did a great job!