Testimonials for Quality 1st Basement Systems

Quality 1st is a company that truly goes above and beyond to satisfy the customer. If you're interested in getting this type of work, do not hesitate to give them a call. I chose Quality 1st to do the work on my basement because of their high BBB rating and the knowledgeable and non-aggressive sales tactics. It was a pleasure to deal with the installation crew because they were very polite and professional, also they did an excellent job at cleaning up when they were finished.

Quality 1st Basement Systems did an excellent job lifting the sunken concrete around my pool! If you're having concrete lifted, look no further, this is the company you want to use! Ash and Estuardo were professional, and friendly, and did an excellent job!

John S. was excellent I am very satisfied with the work completed by the installation crew at Quality 1st Basement Systems. I chose Quality 1st because of the warranty on their work and John's good workmanship. The office staff was excellent they helped answer my initial questions.

We are very satisfied with the job. Andrew provided a detailed description of the process and answered all questions. 

Brett and his team were all very polite, friendly and professional. They met with extenuating circumstances - 23 inches of concrete instead of 4 so it took them much longer then they had anticipated but they staid in good humor and did not show frustration.

My salesman Jeff Nero was very friendly and professional. He didn't use any hard sell tactics. The foreman Juan Gonzalez was very professional and friendly; the crew worked hard, did a great job and cleaned up after they finished. I chose Quality 1st because of the quality of their sump pumps, the company's extensive experience with situations like ours, and the available payment plan.

Quality 1st Basements Systems was a lifesaver for us. We discovered moisture in our crawl space and needed to remediate it quickly. Joe Mancini responded to my call within a day (I called on a Sunday), and he was out the next day to propose a few different types of solutions. One week later, our crawlspace was encapsulated and new protective flooring was laid down. I felt silly that we hadn't had their team out sooner. I highly recommend this business. They were timely, professional, affordable, and personable. Great company!

My estimated cost for PolyLEVEL concrete lifting was 25% les than replacing the garage apron and much less disruptive. My salesman was very good over the phone. I am very satisfied with the job!

I had been thinking about waterproofing my basement for 3 months before calling Quality 1st Basement Systems. Overall I am pleased and satisfied with the work and waterproofing systems installed. My inspector did a great job at explaining all products and services before my installation process. I chose to go with Quality 1st because of the truth behind their system and the waterproofing book that was sent to me previously before the appointment. The installation team lead by Juan Garcia did an excellent job.

Quality 1st Basement customer care/services are excellent. As a new home buyer, I will definitely recommend this company to others. They expedited a service tech "Justin" to fix a problem. Unfortunately, some items needed to be replaced however Justin advised he had the replacement parts inside the van and would be able to start right away. This is true customer service most companies would have you wait or order parts but Justin advised they keep their vehicles stock so there isn't any delay for repair. Justin also indicated we can request him for future services since we are happy with his services. I have worked in customer service and happy to see this company practice making customers completely satisfied. Five Stars

Randy and John are stand up guys and answered my questions more than adequately. Very friendly professional and thorough !

The presentation was well presented and thorough. The installation team was very professional, very careful about dust- used tarps throughout the house. Juan was very courteous and professional. You were the only company I know that does the "Carbon Armor" type repair.

Joe was very straightforward and concise when providing estimates. Did not try to oversell. Communication in scheduling install was excellent even as I had to reschedule. Installers were on time, professional, fast, and did a thorough clean-up. So happy with the result! Now I am not scared to enter my crawl space!

Preventative maintenance on the sump pump system. I have the 3 pump system which kept my basement dry through all our heavy rains.   Justin was very professional and courteous and answered my many questions!

Quality 1st did an exceptional job restoring my basement after Hurricane Ida. They installed French Drains, sump pumps, and waterproof walling. Very professional, addressed all customer concerns promptly. The quality of their work is top-notch. Dane helped us find a custom solution to our needs and quickly responded to all my concerns.  Wilver is a master installer. Thank you Quality 1st!