Testimonials for Quality 1st Basement Systems

Sha'Chon came out to service the pump that was installed by the previous home owner.  He took his time to explain everything to me, as I am a new home owner.  He was very patient, very honest, and extremely knowledgeable.  After our discussion, I decided to replace the pump, battery and battery backup, as they were older and we have a very high water table near the house with active sump drainage throughout the day.  His team arrived on the scheduled day on time, did their work and were very professional.

Service is very professional. Great Service. 

A truly professional company. Service was completely reliable. Workers were very courteous and informative. While I dreaded this process, I felt amazingly happy when it was done. Plus, the mess was minimal. They cleaned up after themselves perfectly. A+

Nick came to do an annual service and to check on a non-functioning dehumidifier. He called with an estimated time of arrival, arrived on time, performed all of the work, and communicated with me throughout.

It is always a pleasure to deal with your service techs, I can truly appreciate the fact that you train your employees and they go beyond what is asked of them. Than You !

Andrew was super helpful with diagnostics and needed installations and recommendations without pushing for any unnecessary products. We’ve used Quality 1st for years for this reason.

Very personable worker! You do a very good job keeping my equiptment working. 

My previous attempt to resolve my water problem failed, so my neighbors recommended I go to Quality 1st. The salesman was excellent, the crew was very professional, and now my basement is dry and finally fixed.

The System Design Specialist who came here to acess problem did a great job. Wilver and his team who did the work did a great job and for the first time in 20 years we now do not have a water problem Thanks again

Excellent experience all around. Great service. Never had any issues with my basement being waterproofed or my sum pump. I would 100% recommend Quality 1st to everyone. Randy Halal provided excellent service for my yearly service on my sump pump and explained all aspects of the service and repairs that were needed. Thanks, Quality 1st for everything.

I'm very satisfied with the work by Quality 1st in my house. The staff was very professional. They were very organized and left everything clean. Great job! Highly recommended.

There was a hole in the basement floor of the home we purchased, apparently the result of repair work done to some water pipes. It was simply left open. I contacted "Quality 1st" and Jay Alverez came out to check things out. He saw that there was a void under a large part of the floor and pointed out where the floor was sinking (clearly visible around the edges of the room). He recommended using their "Polylevel" product to fill in the void and, possibly, raising the floor.The Quality 1st staff showed up on time, were very polite and professional. They worked quickly and efficiently and cleaned up thoroughly after finishing the work. The void was filled, the floor raised back to its original level, and the open hole was filled to floor level.Throughout my contact with the company, everyone was friendly and cooperative. They responded quickly to phone calls and emails and answered any questions I had. They made sure I understood what was being done and why.All in all, my experience with Quality 1st has been very good and I wouldn’t hesitate to recommend your service to anyone.

I was very satisfied with work. Installation crew and office staff were very good and professional. I went with your company because you had the best product and lowest price.

I am satisfied with the work done by Quality 1st in my basement. My design specialist was very nice and the installation team was knowledgeable. I never had a big water problem in the basement but wanted to do something before it got worse. I was referred to Quality 1st through a friend and chose their company because they had good quality. I invested in a battery back up system, in case the power ever goes out, I will stay have a working sump pump!

I am very satisfied with the work completed by Quality 1st Basement Systems. My inspector Kenny was professional and informative, he answered all of my questions. I had been thinking about waterproofing my basement for a year before calling Quality 1st. I ultimately chose to go with Quality 1st because of the price and value of their products. The installation crew led by Wilver was professional and got all the work done in just one day! I decided to invest in 2 sump pumps and a french drain system.