Testimonials for Quality 1st Basement Systems

Hired quality for concrete raising. The staff was knowledgeable and on time. The only issue we had was that 2 small sections of my concrete were in a pinched area and would not come up to the height that I was told would be fixed. It was better but just not exactly what I wanted. Spoke to Kyle and they made it right. Would definitely hire again. Responsive and they get back to you. That's something many companies just don't do.

Great job on the Smart Vents at my shore property in Atlantic City!

We're very satisfied with the job Quality 1st Basement Systems did at my home. We first heard about Quality 1st in an advertisement and liked the reviews that they had on Angies List. We loved our salesman, we had a water problem in the basement and he offered a solution! We had to change the date last minute and the office staff was very understanding. The installation went smoothly Jesus did a great job!  

I saw your ad in a church bulletin and spoke with a client of yours.  The presentation (by Michael Cucci) was very informative! The installation crew was courteous and the clean-up was good.

Last August, I purchased my first house whose crawlspace was the epitome of one of Quality 1st's "before" photos, i.e., rotting insulation, bugs, rusted pipes, trash, rat carcasses, animal nests, sagging joists, etc.  I knew I had to be discerning and take swift action and I could not proceed with any of my visions for my house above unless it sat on a sound foundation first.  In doing so, I found your company and its long, reassuring list of affiliations, awards and recommendations.  Though I was pleased with such a find-it seemed too good to be true.  That said, I remained realistic with my expectations. My second thoughts were immediately allayed upon the conclusion of my estimate meeting with Ken Peare.  Was I dreaming?  Certainly not.  I found him to be thorough, honest, knowledgeable, communicative and extremely responsive with a reassuring attention to detail.  From start to finish [and beyond], Ken represented Quality 1st Basement Systems as a company unlike any other I've experienced before...leadership, integrity, responsibility, innovation are not empty words or the hype of advertisement, but truth embodied by both he and the subsequent crew that completed the work in my crawlspace.  Quality 1st should be proud to have such a System Design Specialist that exemplifies the tenets of your organization on a daily basis. Ten months have passed since my installation and I thought you should know I remain as satisfied as day one- consistently assured by a certain peace of mind knowing my home now sits on a solid foundation thanks to Ken Peare and Quality 1st Basement Systems, unsurpassed, in my book, in customer service.  Thank you!

Justin called me to let me know he was on his way to my home about 15 minutes prior to our service window. He arrived early was very respectful when entering our home and completed a very thorough service of our sump pump. When I attempted to hand in my credit card he requested a contactless payment which had me read my card to him. Every interaction was reliable and incredibly professional. Thank you, Justin.

We had Quality First basements encapsulate our crawlspace and install a dehumidifier. We've had the system for a few years now and we're very pleased. The install went very well, the technicians were very pleasant, professional, and on time. Each year they come out to check on things to ensure the system is performing as intended.Just this past week John, the service technician, came out to perform the annual check.He called when he was approximately 30 minutes away, arrived on time, wore protective footwear so as not to mark up the carpet. He was very pleasant to deal with and provided a very professional appearance.He spent about 30-40 minutes checking things out; cleaned out the sump area for the dehumidifier, changed a filter, and did an overall check of the system.I would recommend this company to anyone who is considering their services.

Quality 1st Basement Systems did a fabulous job in my crawl space. My HVAC guys are thoroughly impressed with how nice and dry it is and has no mildew smell. Crawl space is fully encapsulated, with 2 sump pumps and a heavy duty dehumidifier. Juan and his crew of four were great, everything was cleaned up and removed from my property.. highly recommended Sales guy Joe, Juan and his team! 

The waterproof lining and dehumidification system in my crawlspace works well and is clean and safe. Randy and his trainee Mike recently did my annual maintenance. They stayed in clear communication about the schedule, and they arrived on time.  They worked quickly and professionally on the maintenance tasks, including fixing a leak in a pvc elbow. Randy noticed a slow leak on my water pump, even though this is not part of the dehumidification system.  I was able to have it repaired by someone else before it became a much bigger problem.  Thank you to this wonderful team!

A year ago, you installed my sump pump and Sani-Dry and did a great job,  I always feel confident I got the best waterproofing available.  You may use me as a referral since I was extremely satisfied with the job that you did.  Bob was very thoughtful and the installation crew was hard working and very nice, overall i am happy with my superior waterproofing products.

Out of all the estimates I got the reasons I decided to go with Quality 1st was the personal recommendations, the salesman's presentation, and the price for the products.  I am happy I choose them, the work was done perfect and they even cleaned up.

I thought about fixing my wet basement for the last 3 months and was very satisfied with the installation. The installers were great; they were on time, clean, and neat. The salesman was professional knowledgable, and friendly.

Clear presentation by Ken Peare of recommendations for our basement. He made some good suggestions that other companies didn't mention. Although we decided on less work than he proposed, he respected our needs and wasn't pushy about doing everything.

Great job every time! I know that I will always have great service when these technicians come to my house. He was extremely efficient me. He was thorough with his explanations and I thoroughly recommended this Company because of the overall get experience I have with them each time. 

I was very impressed by the technology Quality 1st basement systems provided me with. The economy and the world would be a better place if more companies serve the consumer industry like Quality 1st Basement Systems.