Testimonials for Quality 1st Basement Systems

Eric was very professional, took his time, was very honest about what I needed, and did not leave until I was 100% satisfied. I now feel safe and relieved that my basement is protected from flooding and poor air quality. Thank you so much, Eric!

I had an enormously gratifying experience utilizing the services of Quality 1st Basement Systems to install a French drain system in the basement of my home. The sales rep, Joe Hubbard, is a model of professionalism and patience. Over a two-month period, he answered numerous texts, emails, and phone calls with thoughtfulness, accuracy, and patience. He empathized with my anxiety of needing to resolve a 40-year-old flooding problem. He also never pushed, but he always explained in a way that was genuinely convincing. So if you use Q1st for any major or minor basement repair, ask them to send Joe. When it comes to the installation of the water drainage system, in my case French drains, ask for Wilver and his team.  They are professional to the core and delightful to work with. Whatever cleanup needed to be done left my basement cleaner and in better shape than it was before the Q1st team arrived! I should also give kudos to the home office - it stayed on top of admin, billing, and logistical issues.  Always professional and accommodating.

From customer service to workmanship, every step of the way and delivered every promise. We are so grateful to Quality 1st Basements for making our home a dry one and now an additional livable space in our home. We highly recommend this company. 

The team that did the repairs was prompt, professional, and very knowledgeable! We know who to hire for any future repairs ever needed and will only recommend them to friends and family!

We were more than satisfied with the job and the service. They helped fix my issue promptly. I would highly recommend Quality First!

In one word, reliable!  I saw an advertisement for Quality 1st Basements in my church bulletin. Since I'm in Yonkers and they're all the way over in New Jersey, I figured they must be the experts for the whole area and I gave them a call. Honestly, I was desperate for a way to keep water out of my basement garage. I'd had multiple other companies talk to me about easy solutions, cheap solutions, quick solutions, concrete solutions, outdoor French drain solutions, and so on, but this was the only company that talked about their indoor drainage system with three sump-pumps, including one with a battery backup, to pump the water out of the house. I was impressed by the gentleman's knowledge and explanation. He even gave me a whole book to read on the subject. He was incredible and I was convinced to hire them without shopping around for a better price. It seemed reasonable. I might even have paid more. He knew what he was talking about. He knew what I needed. His company specialized in my problem. Up to this point, I had become best friends with my shop vac because I could count on water in my garage every time it rained. I'm talking about three to four inches of water immediately accumulating. Despite trying all kinds of interim solutions, the problem persisted. It got to the point that I was afraid to leave my house. I couldn't go on vacation. if I had to be away, I would have someone stop by to take a look and tell them where my shop vac was stored. It was the gentleman from Quality 1st Basements who explained to me it didn't matter what I did, the water table was the source of the problem and that would not change. Water would get in and his solution would get the water out. They sent over a fleet of men, about six guys. These guys worked like devils for about three or four hours digging a trench all along the perimeter of the garage and topping it with grates. The grates are level with the floor so I can still drive my car in. They installed three sump pumps to push the water up the wall, outside to the yard, and into the front lawn. When they were done, I was able to run water from a hose into the garage and watch the system work. It's extremely quiet, so I can't hear it, but as long as the green light is blinking and there isn't any water in my garage, I know for a fact it is working. I even find the cover of the pipe outside pushed off from time to time which shows me the force of the water gushing out of the garage. I am beyond thrilled to finally have this problem resolved. It's been about two years since it was originally installed but I knew after the first rainstorm that it was a perfect solution. Thanks to Quality 1st Basements I finally have peace of mind in my own home. Now I can reclaim that space as usable, not worried that at any moment it will be flooded. My shop vac is still my best friend because it got me through all those years but now I only use it for dry vacuuming.

Extremely professional from the sales team to the installation team. Neat and clean. I would recommend using them.

The team that did the repairs was prompt, professional, and very knowledgeable! We know who to hire for any future repairs ever needed and will only recommend them to friends and family!

The guys did a great job, fast, efficient, and clean.  Finished in less time than we were told and were very courteous and friendly.  Outstanding.  And best of all, it rained a lot the next night and things stayed dry in the basement. Good work folks!

The guys did a great job, fast, efficient, and clean.  Finished in less time than we were told and were very courteous and friendly.  Outstanding.  And best of all, it rained a lot the next night and things stayed dry in the basement. Good work folks!

Randy came out after we saw a leak from waterproofing installed by the same company two ok the earlier. There were a few issues that weren’t handled the first time, but to be honest, we had a downpour when they were installing the waterproofing. Randy extended the pipe for one of the existing sump pumps and gave it a new battery while concreting aground areas that weren’t reinforced. He was super helpful and I hope if there’s ever a problem down the line, Randy comes back out.

The serviceman was very professional and yet didn't mind as my two young boys sat and watched and talked to him.

Very good in presentation and listened to our needs  

We were very impressed from the beginning.  All of our questions and concerns were answered.  The servicemen were  professional got right to work and informed us of what they were doing every step of the way.  Also we were treated with complete respect when we called and had a question.

I am writing on the behalf of the Wyndmoor at Woodbridge Condominium Association located in Woodbridge, NJ. Quality 1st Basement Systems has been waterproofing our basements since 1994.  Our community has 404 units and, over time, the basements have started to leak.  Each time a basement waterproofing issue arises, we have hired Quality 1st Basement Systems to correct the problem.  We had hired other companies before them, but Quality 1st was the only company able to handle the iron problem we have on the property.  Quality 1st Basement Systems also advised us to have a routine maintenance done to ensure that we do not have further problems.  In addition, Quality 1st Basement Systems has been hired for structural repairs.  The Board of Trustees and I highly Recommend Quality 1st Basement Systems for any waterproofing issues.  Our Association has used them for years and has not had any problems.  If you would like to see any of their work that they have done here, please contact them and make an appointmentSincerely yours